Privacy Policy
Last updated: February 24, 2026
DoneLocal™ ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform ("Service").
1. Information We Collect
Account Information:
- Name, email address, and phone number
- Business name, industry, city, and state
- Login credentials (passwords are stored encrypted, never in plain text)
Business Information:
- Brand voice preferences and marketing settings
- Competitor data gathered through market scans
- Content you create, approve, or publish through the Service
- Blog posts, social media posts, and related metadata
Usage Information:
- Features used, pages visited, and actions taken within the Service
- AI generation requests and results
- Device information, browser type, and IP address
- Cookies and similar tracking technologies
Payment Information:
- Billing information is processed by our payment processor (Stripe) and is not stored on our servers
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Provide and operate the Service | Account info, business info, usage data |
| Generate AI content tailored to your business | Business info, brand voice, location, industry |
| Perform market scans and competitor analysis | Business location, industry |
| Generate marketing recommendations | Competitor data, business info, content history |
| Process payments and manage subscriptions | Billing info (via Stripe) |
| Communicate with you about the Service | Email, name |
| Improve the Service and fix bugs | Usage data, error logs |
| Comply with legal obligations | As required by law |
3. AI Processing and Third-Party Services
To power our AI features, your business information and content requests are sent to third-party AI providers, specifically Anthropic's Claude API. This processing is necessary to generate social media posts, blog content, market analysis, and recommendations.
Key points about AI processing:
- Your data is sent to Anthropic solely for the purpose of generating responses to your requests
- Anthropic does not use your data to train their AI models (per their Commercial Terms)
- We do not share your personal information, customer data, or financial details with AI providers
- Only business context necessary for content generation is included in AI requests
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party services that help us operate (Anthropic for AI, Stripe for payments, hosting providers for infrastructure)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion:
- Your personal information will be deleted within 30 days
- Generated content and business data will be deleted within 30 days
- Anonymized usage data may be retained for analytics purposes
- Data required for legal compliance may be retained as necessary
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/HTTPS)
- Encrypted password storage (bcrypt hashing)
- Secure session management
- Access controls and authentication
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Delete your personal information and account
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, contact us at support@donelocal.io.
8. Cookies
We use essential cookies for authentication and session management. These are necessary for the Service to function. We do not use third-party advertising or tracking cookies.
9. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.
11. Contact Us
For privacy questions or data requests:
DoneLocal™
Email: support@donelocal.io